Frequently Asked Questions
Q.) When should I place the order ?
You may place order from a wide range of Celebration Cakes (Birthday, Wedding, Anniversary etc.) for tomorrow’s delivery.
P.S: Some of our Special Shapes & Dream Shape Cakes have a minimum order time of 48 hours.
Q.) Do you deliver at home ?
Yes, home delivery facility is available in selected areas of Kolkata & Suburbs. A certain amount is levied as “Delivery Charges”.
Q.) Can you decorate or personalize my cake ?
Yes, we can decorate/make the cake as per your liking. All you have to do is submit a request for your Dream Shape Cake under ‘Create a Cake’ & our team shall get in touch with you.
Q.) How many people can have a share from a 1 kg cake ?
One kg of Cake serves 16-18 people (standard portion size). You may place order for the cake accordingly depending on the number of guests.
Q.) How long does a cake stays fresh ?
We have a use-by date printed on the cake’s board for your information. We advise you to keep the cake under proper refrigeration until consumption.
Q.) Do you have cakes on the go available for walk-in customers ?
Yes, we do have cakes for walk-in customers at our stores.
Q.) What is the difference between Fresh Cream & Butter Cream ?
The texture of both the creams are different. Fresh Cream allows the customer a melt-in- your mouth experience. Butter Cream is light & gives a more 'buttery' texture to the cake.
Q.) What are Marzipan ?
Marzipan is an edible paste made up of almond and sugar used to make figurines/themed cakes.
Q.) What is your Refund Policy ?
If the Consumer / End User cancels the order atleast 48 hrs prior the date of the delivery, he shall be eligible for a Full Refund. No refund will be made in case the Consumers / End Users want to cancel the order of delivery while it is less than 48 hrs away i.e. the Consumer / End User has to cancel any order keeping in hand at least 48 hrs and for less than 48 hrs from the date and time of delivery, no refund will be made by the SFPL (company)
In case the product is found damaged at the OUTLET, the SFPL shall refund the amount in full. The customer is requested to check the product properly at the time of delivery at the OUTLET.
In case there is an issue with the quality of the product, upon receiving complain by the customer the SFPL refund the amount of the product in question or replace it.
Please Note: CAKES are for CONSUMPTION ONLY. We DO NOT recommend smearing/applying it on anyone. One may have skin allergies !!!
We cannot guarantee that our products are free from any ingredient that may cause any food allergy. General ingredients used in our bakery depending on the product(s) are:
Milk &/or Milk Powder, Eggs, Nuts, Soy, Corn, Starch, Maida, All-Purpose Flour, Food grade colours/dyes, Sugar, other similar natured items, etc.
We recognize the seriousness of allergies & recommend that you take adequate caution in case you are allergic.
We will not assume any liability for adverse reactions to the food consumed / food items one may come in contact with while eating a product from our Bakery/Confectionery. There is a possibility that ALL products could contain a trace of nuts. If you have a severe allergy, we do not recommend eating.
For any other queries, please feel free to contact on our toll free number 1800-212-4030 or email us on email@example.com
NOTE: Design and icing of cake may vary from the image shown here since each chef has his/her own way of baking and designing a cake.