Frequently Asked Questions
Q.) When should I place order ?
You may place order for a various range of Celebration Cakes – Classics , Pastries, Savouries and Packed Snacks for pick up on the same date from the nearest store.
Our Special Shape & Dream cakes have a minimum order time of 48 hrs
Q.) Do you deliver at home ?
Home delivery facility is available in selected areas of Kolkata & Suburbs.
Q.) Can you decorate or personalize my cakes ?
Yes, we can decorate the cake as per your liking. All you have to do is place the order for a Dream Shape Cakes option under Celebration Cakes.
Q.) How many people can have a share from a 1 kg cake ?
One kg serves 16-18 people (appropriate portions). You may place order for the cake accordingly depending on the number of invited guests.
Q.) How long does a cake stay fresh ?
We have a use-by date printed on the cake’s board for your knowledge.
Q.) Do you have cakes on the go available for walk-in customers ?
Yes, we do have cakes for walk-in customers
Q.) What is the difference between Fresh Cream & Butter Cream?
The texture of the creams are different. Fresh Cream allows the customer a melt-in- your mouth experience. Butter Cream is light & gives a more 'buttery' texture to the cake
Q.) What are Marzipan ?
Marzipan is an edible paste of almond and sugar used to make figures/themed cakes.
Q.) What is your Refund Policy ?
If the Consumers / End Users cancel the order atleast 48 hrs prior the date of the delivery, he shall be eligible for a Full Refund. No refund will be made in case the Consumers / End Users want to cancel the order of delivery while it is less than 48 hrs away i.e. the Consumer / End User has to cancel any order keeping in hand at least 48 hrs and for less than 48 hrs from the date and time of delivery, no refund will be made by the SFPL.
In case the product is found damaged at the OUTLET, the SFPL shall refund the amount in full. The customer is requested to check the product properly at the time of delivery at the OUTLET.
In case there is an issue with the quality of the product, upon receiving complain by the customer the SFPL refund the amount of the product in question.
PLEASE NOTE - CAKES are for CONSUMPTION ONLY. DONOT recommend Smearing/applying it on anyone. You may have skin allergies!!!
We cannot guarantee that our products are free from any ingredient that may cause any food allergies. General ingredients used in our bakery depending on the product are :
Milk &/or Milk Powder, Eggs, Nuts, Soy, Corn, Wheat, All-Purpose Flour, Food grade colours/dyes, Sugar, etc.
We recognize the seriousness of allergies & recommend that you be cautions in case you are allergic.
We will not assume any liability for adverse reactions to the food consumed / food items one may come in contact with while eating a product from our Bakery-Confectionery. There is a possibility that ALL product could contain a trace of nuts. If you have a severe allergy, we do not recommend eating.
For any other queries, please feel free to contact on our toll free number 1800 212 4030 or email us on firstname.lastname@example.org
NOTE: Design and icing of cake may vary from the image shown here since each chef has his/her own way of baking and designing a cake.